Privacy Policy
Last updated: July 20, 2026
Lotts ("Lotts," "we," "us," or "our"), operated by Callio LLC, provides property-management software for landlords. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have.
Information we collect
- Account information you provide when you sign up, such as your name, email address, password, and billing details.
- Property and contact information you enter to manage your properties, including property addresses, lease terms, and the names, email addresses, and mobile phone numbers of tenants and vendors.
- Payment information, which is processed by our payment provider, Stripe. We do not store full card or bank account numbers.
- Usage information, such as log data, device and browser details, and how you interact with the service.
How we use information
- To provide and operate Lotts, including rent tracking, reminders, maintenance management, and financial reports.
- To send transactional messages by email and SMS, such as rent reminders, payment confirmations, and maintenance alerts, on behalf of the landlord who manages the account.
- To process payments and manage subscriptions.
- To secure the service, prevent abuse, and comply with our legal obligations.
SMS / text messaging
- We do not sell, rent, or share mobile phone numbers or SMS opt-in (consent) data with third parties or affiliates for their own marketing or promotional purposes.
- Message frequency varies based on account activity and settings.
- Message and data rates may apply.
- You can opt out of text messages at any time by replying STOP. For help, reply HELP or email alex@gocallio.com.
How we share information
We share information only with the service providers that help us operate Lotts, under agreements that require them to protect it:
- Stripe — payment processing and subscription billing.
- Twilio — delivery of SMS text messages.
- Resend — delivery of email.
- Anthropic — AI features such as lease scanning and message drafting.
We may also disclose information when required by law. We do not sell your personal information. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Data retention
We keep your information for as long as your account is active and as needed to provide the service, resolve disputes, and meet our legal obligations. You can request deletion of your account information at any time.
Your choices
- Access, update, or delete your account information in the app or by contacting us.
- Opt out of SMS messages by replying STOP to any message.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above.
Contact us
Callio LLC — alex@gocallio.com. See also our Terms & Conditions.